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Our Delivery Policy
Interflora will deliver flowers and gifts to virtually anywhere in Australia and
almost anywhere in the world, where fresh flowers are available. Naturally, our
delivery service is subject to local conditions. Delivery is usually available within
24 hours, but occasionally may be longer, depending on time zones and local conditions.
Some areas in some countries (including Australia) are classified as restricted
delivery areas. Deliveries to these locations may take up to 48 hours.
Delivery within Australia is not guaranteed on Public Holidays, Saturday afternoons
or Sundays.
Same day delivery within Australia from Monday to Friday is possible as long as
the order is placed before 3pm AEST.
Same day delivery within Australia on Saturdays is possible as long as the order
is placed before 10am AEST.
If your delivery is urgent please call the Interflora Flowerline on 1800 808 500
(available in Australia only) for up-to-the-minute advice on delivery availability.
For more specific information on your delivery, refer to the information below:
Delivery for Funeral Orders
Interflora treat funeral orders with the highest of priority. In order to see the
order processed as smoothly as possible please supply the following information
in the Address Details or Special Instructions:
- Full name of the deceased
- Name and address of the funeral home and name and phone number of a relative will
be needed.
- Date and time of the funeral
Delivery to Hospitals/Nursing Homes
For hospital/nursing home deliveries, please supply Interflora with the recipient’s:
- Full name
- Ward name or number
- Hospital name and address
- Whether the recipient is a patient/resident or part of the staff.
For hospital and nursing home deliveries, Interflora recommends sending flowers
and gifts that are already arranged in a container. Please note:
- Do not send loose cut flowers as there are usually limited suitable vases available
- Do not send large arrangements as space is often restricted
- Most hospitals do not allow plants
- Some hospitals do not allow flowers in intensive care or other special care units.
Delivery to ships
For deliveries to ships:
- Please allow 24 hours for the delivery to be processed
- The following information is needed to process the order smoothly. This information
can be included in the Address Details or Special Instructions:
- Name of shipping line
- Name of ship
- Cabin number/deck number
- Exact time of departure.
- Whether the recipient is a passenger or crew member
Delivery to hotels & holiday resorts
For deliveries to Hotels & Resorts, please supply Interflora with the recipient’s:
- Hotel or Resort name
- Room name or number and address
- Whether the recipient is a guest or part of the staff.
Delivery on public holidays
Please be aware that Interflora Australia cannot guarantee delivery on Public Holidays
as most florist shops are closed. Please find a list of these Public Holidays below:
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Christmas Day/Boxing Day
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December 25-26 and 28 (additional day)
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New Year’s Day
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January 1
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Australia Day
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January 26
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Labour Day (WA)
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March 1
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Labour Day (VIC & TAS)
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March 8
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Adelaide Cup Day (SA)
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March 8
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Canberra Day (ACT)
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March 8
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Good Friday/Easter
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April 2-5
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Easter Tuesday (TAS)
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April 6
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Anzac Day
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April 25
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Anzac Day
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April 26 (additional day)
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Labour Day (QLD)
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May 3
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May Day (NT)
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May 3
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Foundation Day (WA)
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June 7
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Queens Birthday (exc. WA)
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June 14
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Picnic Day (NT)
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August 2
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Royal Show Day (QLD)
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August 11
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Queens Birthday (WA)
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September 27
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Labour Day (NSW, ACT, SA)
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October 4
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Melbourne Cup Day (VIC – metro only)
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November 2
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Delivery for Christmas
The cut off time for guaranteed Christmas delivery within Australia is 11:00am AEST
on Thursday 24th December. Due to the large volume of orders that our florists will
be delivering for Christmas, we cannot guarantee any timed deliveries. However,
you can rest assured that we will endeavour to have all orders delivered as soon
as possible, but any orders placed after the cut off time may not be delivered until
Tuesday 29th December at the earliest.
Delivery for Valentine's Day
The cut off time for guaranteed Valentine's Day delivery within Australia is 5:00pm
AEST on Saturday 13th February. Due to the large volume of orders that our florists
will be delivering for Valentine's Day, we cannot guarantee any timed deliveries.
However, you can rest assured that we will endeavour to have all orders delivered
as soon as possible, but any orders placed after the cut off time may not be delivered
until Monday 15th February.
For rural areas, if delivery cannot be made on Sunday 14th February, the delivery
will be made on Saturday 13th February, if possible.
Delivery for Mother's Day
The cut off time for guaranteed Mother's Day delivery within Australia is 5:00pm
AEST on Saturday 8th May. Due to the large volume of orders that our florists will
be delivering for Mother's Day, we cannot guarantee any timed deliveries. However,
you can rest assured that we will endeavour to have all orders delivered as soon
as possible, but any orders placed after the cut off time may not be delivered until
Monday 10th May.
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