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Our Privacy Policy
Interflora Australia is committed to the protection of your personal information
whilst making purchases at Interflora.com.au or through any of our other sales channels.
Interflora Australia has, with reference to the current privacy legislation and
in particular the National Privacy Principles, created this privacy policy in order
to underline our commitment to privacy. Interflora Australia's Privacy Statement
contains the following information regarding the use of any of our sales channels:
What information is gathered and tracked?
In order for Interflora Australia to provide its various tailored services, some
personal information is asked of users of its various sales channels. This information
may include your name, e-mail address, a password, contact phone number, credit
card type, credit card number and credit card expiration date.
When you make a purchase we also collect information that allows us to make-up and
deliver your order; this includes the name, address and phone number of the intended
recipient(s) as well as personalised card messages.
Additionally, you may choose to receive Interflora marketing correspondence/collateral.
Interflora Australia will only send marketing material to you if we have your explicit
PERMISSION.
Interflora Australia's web site - Interflora.com.au - records other information
as well. This information is used to enhance the structure and performance of our
sales channels and to provide users with improved service. Whenever a page is requested
from our web server, Interflora Australia's servers record your IP Address, time,
date, and URL information of each page visited. In addition the servers track where
you came from to get the page you requested.
What are Cookies and why we give them
out.
Cookies are small, unique identifier text files sent to your browser by a web server
- they are stored on your computer's hard drive. There are a number of uses for
cookies: e-commerce sites use them for shopping carts, some sites use them to identify
a repeat visitor and others use them to help with advertising. It's the versatility
of cookies that make them so useful in enhancing and customising your online shopping
experience. The use of cookies is an industry standard and most major websites use
them. Most Internet browsers are pre-set to accept cookies. If you prefer not to
receive cookies, you can adjust your Internet browser to disable cookies or to warn
when cookies are being used.
Due to the architecture of the Interflora Australia Web Site, the Interflora Australia
web servers will attempt to set a cookie on your browser when you log into the service.
The web server will attempt to set this cookie because of the way our software is
written and the platform it is run on.
How we use your personal information.
Interflora Australia will not sell or release your personal information to any third
parties under any circumstances (unless required by law or in cases where unlawful
activity, such as fraudulent credit card use, is suspected).
Interflora Australia will share personal customer information only with our agents,
representatives and service providers and contractors for the limited purpose of
fulfilling customer orders.
From time to time Interflora Australia may aggregate usage, demographic and statistical
data for analysis purposes.
How your privacy is secured.
The security of your personal information is very important to us. We take great
pride in providing you with a privacy policy. To further ensure the integrity of
data stored on our network we utilize all necessary and available security. We protect
you from any internal misuse, by requiring all employees that may come in contact
with data gathered by Interflora Australia to sign a nondisclosure agreement over
the data. In addition all employees sign a contract that binds them to the privacy
policy seen here.
Credit card information is among the most sensitive and important data that Interflora
Australia collects. Interflora operates secure servers to minimise the unauthorised
use of such information. Credit card information that is transmitted via our secure
servers is encrypted.
How to access, correct or update your
personal information.
You will always have access to the information and content that you provide to us.
You can readily edit or delete your personal information provided during registration
to Interflora.com.au, unless it is mandatory information required for your registration
application.
What else you should know about privacy.
Remember to close your browser when you have finished your user session. Our web
site - Interflora.com.au - will timeout after 30 minutes if no activity has occurred.
This is to ensure that others cannot access your personal information. You as an
individual are responsible for the security and access to your own computer.
Ultimately, you are solely responsible for maintaining the secrecy of your username,
passwords and any account information.
How to contact Interflora.
If you have any questions about this privacy statement, the practices of Interflora
Australia, or with the website, you can contact:
Privacy Administrator
Interflora Australia
4-12 St Edmonds Road
Prahran, 3181
Australia
help@interflora.com.au
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