FAQs

National flower supply continues to challenge our florists. It may be necessary to substitute some of the flowers, or containers in your order using a mix of our freshest in-store seasonal blooms. However, we will always do our best to create a lovely product as close as possible to what you ordered.In some cases, some flowers may be delivered in bud to provide longer enjoyment.

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

Gift Hampers for Delivery within the UK/Europe (EU)/USA 

• Prices include Interflora’s standard service charge. 

• Deliveries to the UK can take at least 2 working days from your date of order. 

• Deliveries to the USA & Europe can take between 3–7 working days from your date of order. 

• All deliveries will be made Monday to Friday during normal business hours. 

• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay. 

• Please also note that accessories such as wine glasses and plates are not included in the hampers. 

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address. 

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist. 

Interflora guarantees the freshness, flower quality and value of every Interflora relay order. Each Interflora arrangement delivered by its members is created by a professional Interflora florist. 

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time. 

Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order. 

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries. 

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at customerservice@interflora.com.au 

Cancellations or alterations to orders must be made within 24 hours of ordering.