Terms & Conditions

Interflora guarantees the freshness, flower quality and value of every Interflora order. Each Interflora arrangement and hamper delivered by its members is created by a professional Interflora florist.

Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, but only funeral deliveries can be specific with regard to time.

Deliveries are made to Residential and Business addresses. We do not deliver to PO Box addresses.

Complaints must be made within 48 hours of delivery to the Interflora florist who delivered the order.

Special delivery conditions apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries.

Should you have any further queries please call the Interflora Flowerline on 1800 808 500 during business hours or email us at customerservice@interflora.com.au

Requests for cancellations or alterations to orders must be made within 24 hours of ordering. These requests must be made within business hours Monday to Friday. Interflora will make every effort to honour these requests, however does not guarantee these requests can be made.

Christmas 2024 - Delivery Policy

Flower Deliveries - Within Australia 
Interflora Australia guarantees delivery of Christmas Floral orders, for delivery within Australia, that are placed prior to 10.00am on Monday 23rd December 2024 at the local time of the delivery location. 

Deliveries to some remote or regional areas are not covered by this guarantee.  Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas. 

Regional and Rural Deliveries 
Courier services in some locations within Australia will cease operating on Friday 20th December 2024. Should you place your order for delivery on Saturday 21st December to an area where courier services will cease prior to this date, if possible, Interflora Australia will have your delivery made with the last available service to ensure that your gift is delivered prior to Christmas Day. 
 
Gourmet Hamper Deliveries - Within Australia 
Interflora Australia guarantees delivery of Christmas hamper orders, for delivery within Australia, that are placed prior to 12pm on Friday 20th December at the local time of the delivery location. 

Deliveries to some remote or regional areas are not covered by this guarantee.  Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas. 

Luxury Hamper Deliveries - Within Australia 
Interflora Australia guarantees delivery of Luxury hamper orders, for delivery within Australia, that are placed prior to 5pm on Tuesday 17th December. 

Flower Deliveries – International 
Interflora Australia guarantees delivery of Christmas floral orders destined for overseas countries, that are placed prior to 11.59pm on Thursday 19th December. 

Hamper Deliveries - International 
Christmas deliveries of hampers to the UK 
To ensure that your gift is delivered prior to Christmas, please place your order no later than  12:00pm Thursday 19th December. 

Christmas deliveries of hampers to the Europe and USA 
To ensure that your gift is delivered prior to Christmas, please place your order no later than  11.59pm Wednesday 11h December. 

Cut Off Times 
Interflora make every effort to deliver orders placed after the guaranteed cut-off times stated above, however, depending on the delivery location, delivery may not occur until on or after Friday 27th December at the florist's discretion. 

Substitution Policy 
Due to supply issues at this busy time, it may be necessary to substitute some or all of the products shown on interflora.com.au.  All substitutions will be made with appropriate products, to the same value, or greater value, than the original order. 

Order Cancellations 
As of 11.59pm (AEDT) on Friday 20th December, Interflora Australia is unable to accept cancellations to orders for Christmas deliveries. 

For International Hamper orders, you must advise of cancellation no later than 24 hours after placement, as it will be dispatched.  Once dispatched, cancellation is not available.  

Gift with Purchase Promotion – Terms and Conditions

1. Eligibility: This promotion applies only to purchases of Luxury Hampers.
2. Geographic Limit: Offer valid for orders delivered within Australia only.
3. Promotional Period: The promotion runs until December 17th.
4. Exclusions: This offer cannot be combined with other discounts or promotions.
5. Non-Transferable: The gift is non-transferable, non-refundable, and cannot be exchanged for cash or credit.
6. Availability: Offer valid while supplies last.
   
   For any questions, please contact our customer service team.

Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions may apply in some States.

• Prices include Interflora’s standard service charge.
• Deliveries to the UK can take at least 2 working days from your date of order.
• Deliveries to the USA & Europe can take between 3–7 working days from your date of order.
• All deliveries will be made Monday to Friday during normal business hours.
• Please ensure you provide a correct contact number for the recipient to ensure deliveries can be made without delay.
• Please also note that accessories such as wine glasses and plates are not included in the hampers. 

As a result of both Government instructions and our Florists' personal safety requirements, your order may be left in a secure location at the front door (or equivalent) of the recipient's delivery address. Your Special Instructions (if any) are noted, but may not be able to be complied with. 

Where a secure location cannot be identified, our couriers will leave a “not at home” card in the letterbox of the delivery address advising your recipient to contact the delivering Interflora florist and the item will be returned to that florist.

While special characters can be used ie Emoji's, Interflora does not guarantee these will be placed on the card message itself. Interflora has a vast network of local florists. Some of these have printing capabilities for card messages, others do not and hand write card messages.