Privacy Policy

Cookies are small, unique identifier text files sent to your browser by a web server – they are stored on your computer’s hard drive. There are a number of uses for cookies: e-commerce sites use them for shopping carts, some sites use them to identify a repeat visitor and others use them to help with advertising. It’s the versatility of cookies that make them so useful in enhancing and customising your online shopping experience. The use of cookies is an industry standard and most major websites use them. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn when cookies are being used.

Due to the architecture of the Interflora Australia Web Site, the Interflora Australia web servers will attempt to set a cookie on your browser when you log into the service. The web server will attempt to set this cookie because of the way our software is written and the platform it is run on.

Interflora Australia will not sell or release your personal information to any third parties under any circumstances (unless required by law or in cases where unlawful activity, such as fraudulent credit card use, is suspected).

Interflora Australia will share personal customer information only with our agents, representatives and service providers and contractors for the limited purpose of fulfilling customer orders.

From time to time Interflora Australia may aggregate usage, demographic and statistical data for analysis purposes.

The security of your personal information is very important to us. We take great pride in providing you with a privacy policy. To further ensure the integrity of data stored on our network we utilize all necessary and available security. We protect you from any internal misuse, by requiring all employees that may come in contact with data gathered by Interflora Australia to sign a nondisclosure agreement over the data. In addition all employees sign a contract that binds them to the privacy policy seen here.

Credit card information is among the most sensitive and important data that Interflora Australia collects. Interflora operates secure servers to minimise the unauthorised use of such information. Credit card information that is transmitted via our secure servers is encrypted.

You will always have access to the information and content that you provide to us. You can readily edit or delete your personal information provided during registration to Interflora.com.au, unless it is mandatory information required for your registration application.

Remember to close your browser when you have finished your user session. Our web site – Interflora.com.au – will timeout after 30 minutes if no activity has occurred. This is to ensure that others cannot access your personal information. You as an individual are responsible for the security and access to your own computer.

Ultimately, you are solely responsible for maintaining the secrecy of your username, passwords and any account information. 

We are committed to compliance with all laws and requirements relating to the use of your personal information.  We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose (and you would expect us to use the information for that purpose), or if you have provided consent for your information to be used in this way.

From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners, which we think may be of interest to you. When we contact you it may be by mail, telephone, email, SMS/text message or social media message.

Where we use or disclose your personal information for the purpose of direct marketing, we will:

• allow you to request not to receive direct marketing communications (also known as ‘opting-out’); and

• comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.

Interflora Australia will only ever contact you if we have obtained your consent, and you can ask to be removed from our marketing lists at any time by contacting us directly. 

If you do not wish to be contacted by Interflora Australia,  please e-mail us at customerservice@interflora.com.au

If you have any questions about this privacy statement, the practices of Interflora Australia, or the website, you can contact:

Privacy Administrator
Interflora Australia
4-12 St Edmonds Road
Prahran, 3181
Australia