Same day flower delivery available
Interflora will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available. Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions. Some areas in some countries (including Australia) are classified as remote/regional delivery areas. Deliveries to these locations may take up to 48 hours or longer depending on the location.
Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after 10am or Sundays.
All Interflora designs are a guide to the style of flowers and gifts that will be delivered. Flowers, gourmet foods, containers and accessories may vary according to regional or seasonal availability, or when they do not meet our quality standards.
Same day delivery to a residential address within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient’s time zone. All orders placed after 2pm for same day delivery will be delivered the next available day.
For business addresses, your order must be placed by 1pm to ensure it arrives before 5pm.
Same day delivery within Australia, including Melbourne, on Saturdays is possible as long as the order is placed before 10am in the recipient’s time zone.
Deliveries to rural or regional locations may take up to 2 business days.
If your delivery is urgent please call the Interflora Flowerline on 1800 808 500 (available in Australia only) for up-to-the-minute advice on delivery availability.
Christmas Delivery Policy 2024
Flower Deliveries - Within Australia
Interflora Australia guarantees delivery of Christmas Floral orders, for delivery within Australia, that are placed prior to 10.00am on Monday 23rd December 2024 at the local time of the delivery location.
Deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.
Regional and Rural Deliveries
Courier services in some locations within Australia will cease operating on Friday 20th December 2024. Should you place your order for delivery on Saturday 21st December to an area where courier services will cease prior to this date, if possible, Interflora Australia will have your delivery made with the last available service to ensure that your gift is delivered prior to Christmas Day.
Gourmet Hamper Deliveries - Within Australia
Interflora Australia guarantees delivery of Christmas hamper orders, for delivery within Australia, that are placed prior to 12pm on Friday 20th December at the local time of the delivery location.
Deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Interflora Australia Customer Support Centre on 1800 808 500 for information regarding deliveries to remote or regional areas.
Luxury Hamper Deliveries - Within Australia
Interflora Australia guarantees delivery of Luxury hamper orders, for delivery within Australia, that are placed prior to 5pm on Tuesday 17th December.
Flower Deliveries – International
Interflora Australia guarantees delivery of Christmas floral orders destined for overseas countries, that are placed prior to 11.59pm on Thursday 19th December.
Hamper Deliveries - International
Christmas deliveries of hampers to the UK
To ensure that your gift is delivered prior to Christmas, please place your order no later than 12:00pm Thursday 19th December.
Christmas deliveries of hampers to the Europe and USA
To ensure that your gift is delivered prior to Christmas, please place your order no later than 11.59pm Wednesday 11h December.
Cut Off Times
Interflora make every effort to deliver orders placed after the guaranteed cut-off times stated above, however, depending on the delivery location, delivery may not occur until on or after Friday 27th December at the florist's discretion.
Substitution Policy
Due to supply issues at this busy time, it may be necessary to substitute some or all of the products shown on interflora.com.au. All substitutions will be made with appropriate products, to the same value, or greater value, than the original order.
Order Cancellations
As of 11.59pm (AEDT) on Friday 20th December, Interflora Australia is unable to accept cancellations to orders for Christmas deliveries.
For International Hamper orders, you must advise of cancellation no later than 24 hours after placement, as it will be dispatched. Once dispatched, cancellation is not available.
It may be necessary to substitute some of the flowers, containers and hamper goods in your order using a mix of comparible local and seasonal products. Substitutions made are of equivalent value and quality. Some flowers may be delivered in bud to provide longer enjoyment. However, we will always do our best and create a lovely product as close as possible to what you ordered.
Gourmet Hampers
Prices include Interflora’s standard service charge and delivery to most areas of Australia.
All Interflora designs are a guide to the style of flowers and gourmet foods that will be delivered.
You must be 18 years of age or older to order or receive alcoholic beverages. Other conditions may apply in some States.
Luxury Hampers
Luxury Hampers are not available for same day delivery.
We highly recommend ordering in advance of the preferred delivery date. (Keeping in mind, weekend delivery is not available for these products).
We are unable to deliver to PO boxes.
Your delivery timeframe if ordered by 2pm:
Melbourne, Sydney, Adelaide & Canberra metro areas - Express Next Business Day
Brisbane metro - Express 2 Business Days
Perth, Hobart metro areas - 3-4 Business Days
Darwin metro - 4-5 Business Days
VIC, NSW, ACT, QLD, SA WA, TA, NT regional/remote - 2-6 Business Days
Incorrect delivery information
Please enter delivery details carefully. You must include ALL address details including full street number, street name and Business name if applicable.
It is vital that you ensure you are providing the correct delivery address of your recipient. If you realise you have entered an incorrect address, please call us immediately so we can amend the address if the order hasn't been despatched. If the hamper cannot be delivered due to an incorrect address, it will be returned to our warehouse in due course. Any attempt to re-send a hamper returned to our warehouse will incur a re-delivery fee of $19 at the expense of the sender.
If you provide an incorrect, yet legitimate address and the hamper is successfully delivered, we can no longer recall the hamper and will not be held responsible. If you decide to purchase another hamper to the correct address, this will require you to purchase another hamper and incur the full charge.
Authority to Leave
Hampers despatched to a residential address (provided the address is not a unit or apartment) will have an AUTHORITY TO LEAVE order on it. This means that if the courier deems it safe to do so, a parcel can be left at a recipient’s address if they are not home. If the driver deems it unsafe to leave the parcel, a calling card will be placed in the recipient’s letterbox for them to call the freight company and arrange a more suitable delivery day/time.
If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora. A $15.00 redelivery charge will be incurred to re-send the hamper.
For all International Hampers, Interflora holds no responsibility for events such as:
For all International Hampers, Interflora holds no responsibility for events such as:
If you are wanting to know that your order has been delivered, please contact our friendly Customer Support Team on 1800 808 500, or email customerservice@interflora.com.au.
Interflora currently does not have the ability to provide automatic delivery tracking for your order, so is therefore unable to provide you with live up to date delivery confirmation or expected time of delivery.
Usually, the Recipient of an order will generally contact the person or family who placed the order shortly after delivery to thank them for their gift. Please be aware that Recipients of sympathy or funeral orders may take a little time to respond.
If your delivery date has passed and you would like reassurance that your order was delivered successfully, you can always contact our customer support team, who will follow up your request with the local florist and obtain a delivery confirmation for you.
Cancellation
Cancellation of orders must be made at least 24 hours prior to despatch. We cannot accept cancellations once the order has left our premises. Once an order has been cancelled, the purchase amount will be refunded via the payment method used for the initial purchase.
If you wish to cancel your order, please contact Interflora immediately on 1800 808 500.
Refund
Any dissatisfaction with our product/s must be communicated to us within two business days of delivery. Call 1800 808 500 or email customerservice@interflora.com.au. Interflora does not refund for change of mind.
In the unfortunate event that an item has been damaged through the delivery process, a refund will be offered. Refunds will only be processed via the payment method used for the initial purchase.
Occasionally a hamper will be returned to us for one of the following reasons:
a parcel has an incorrect address, our couriers are unable to call the recipient to verify;
a card was left but there was no response from the recipient to arrange re-delivery;
a card was left but the recipient did not pick the package up from the post office, newsagent or other specified location;
the recipient is not known at that address or has moved;
address details are incorrect or insufficient;
The recipient was in hospital or a hotel and has been discharged or has checked out. Please note if delivery has been attempted and a card has been left by the courier, it is the receiver’s responsibility to contact the freight company to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to us at Interflora and a $15.00 charge will be incurred at the expense of the sender to resend. What time will the courier deliver my hamper? Delivery cannot be guaranteed at a specific time and will be made sometime within business hours.
For hospital/nursing home deliveries, please supply Interflora with the recipient’s:
At all hospitals, couriers can only deliver to the reception desk. This leaves the responsibility of the hospital staff delivering the item to the Recipient, which is beyond our control.
Interflora treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:
Couriers can only deliver to the front reception and/or tribute table of the service venue. It is therefore the responsibility and discretion of the funeral directors or church staff as to whether the item is visibly displayed at the service, which is beyond our control.